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Privacy Policy

Effective Date: December 4, 2024
 

Ivara AI ("we," "us," or "our") values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our website, AI services, and other offerings.
 

1. Information We Collect

We collect and process information to provide our services effectively and securely. The types of information we collect include:

a) Personal Information

  • Name, email address, phone number, and other contact details you provide during sign-up, inquiries, or consultations.

  • Company details (e.g., business name, industry) for clients utilizing our services.

b) Usage Data

  • IP address, browser type, operating system, and pages visited, collected through cookies and other tracking technologies to optimize user experience.

c) Client Data

  • Data provided by clients to power AI solutions, such as customer inquiries, appointment schedules, or lead information.

d) Payment Information

  • For transactions, we may collect billing details, such as credit card numbers, through secure third-party payment processors.
     

2. How We Use Your Information

We use your information to:

  • Provide Services: Facilitate AI-driven automation solutions like appointment setting, customer support, and outreach.

  • Personalize Experiences: Customize our services to better meet your needs.

  • Improve Offerings: Conduct analytics to enhance performance and user satisfaction.

  • Communicate Updates: Send essential updates, promotional materials (with consent), or service notifications.

  • Legal Compliance: Comply with applicable laws and regulations.
     

3. Sharing Your Information

We do not sell your information to third parties. However, we may share it in the following circumstances:

  • Service Providers: With trusted third-party vendors for hosting, payment processing, or technical support.

  • Clients: For client-specific integrations, such as sharing calendar or appointment details.

  • Legal Obligations: When required to comply with legal obligations or to protect our rights and property.
     

4. Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember user preferences and settings.

  • Analyze traffic and usage patterns to improve the site.

You can adjust your cookie settings through your browser or opt out of tracking.
 

5. Data Security

We employ industry-standard security measures to protect your data, including:

  • Encryption: All sensitive data is encrypted during transmission and storage.

  • Access Controls: Restricted access to authorized personnel only.

  • Regular Audits: Routine assessments of our security protocols.

Despite these measures, no system is completely secure, and we urge you to take steps to protect your information.
 

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access and Update: Request access to or corrections of your personal data.

  • Data Deletion: Request the deletion of your information.

  • Opt-Out: Withdraw consent for specific types of data processing.

  • Complaints: Lodge complaints with a data protection authority.

To exercise your rights, contact us.
 

7. Third-Party Links

Our website may include links to third-party services or websites. We are not responsible for their privacy practices or content.
 

8. Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for legal reasons. Any updates will be posted here with a revised effective date.
 

9. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

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